Handling Public Complaint in Semarang City: Why and How?

DOI

10.2991/assehr.k.211102.031How to use a DOI?

Keywords

Management; Complaint; Quality Public Service; Organizational Public

Abstract

The purpose of this study is to describing why established a center for handling public complaint in Semarang city, how is the conceptual and factual model handling complaint in Semarang city. Qualitative descriptive method is used in this research. Data collected from relevant sources were presented, data reduction, data interpretation, data verification and make conclution. Good public service is the dream of all citizens in Semarang city. Complaint not viewed as simply a problem. However, public complaints are used as a solution to improve the quality of public service. The complaint need to managed properly. Handling complaint in Semarang city is carried out directly or indirectly through available channel in accordance with established standard operating procedures. Complaint handling model in Semarang city can be used example, a comparison for other areas in improving the quality of public services and the basis for subsequent research.

Copyright

© 2021 The Authors. Published by Atlantis Press SARL.

Open Access

This is an open access article under the CC BY-NC license.

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TY  - CONF
AU  - Wiyanto
PY  - 2021
DA  - 2021/11/16
TI  - Handling Public Complaint in Semarang City: Why and How?
BT  - Proceedings of the 1st International Conference on Research in Social Sciences and Humanities (ICoRSH 2020)
PB  - Atlantis Press
SP  - 253
EP  - 260
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.211102.031
DO  - 10.2991/assehr.k.211102.031
ID  - 2021
ER  -