Leadership Communication for Crisis Network Coordination During “PPKM” Using Social Network Analysis Method

DOI

10.2991/978-2-38476-016-9_13How to use a DOI?

Keywords

leadership communication; crisis communication; social media; social network analysis

Abstract

In a large-scale social crisis, the government responsible for protecting the community needs to work together and coordinate in the context of mitigation and increasing resilience. This study analysis the coordination of leadership communication in handling the Covid-19 pandemic. During the Covid-19 crisis period, the government implemented policies PSBB and PPKM. This research uses the social network analysis method to see the public who play a role in using Twitter to interact with the @Jokowi account, the official representation of the President Republic Indonesia as a communicator of the COVID-19 crisis. Network analysis using Gephi software looks at the communication of leadership and the public who play an active role during the PPKM policy. The findings of the network node 2059 and edge 2047 illustrate that the public supports crisis coordination significantly by finding a network diameter of 8 and modularity of 0.839. The measure of centrality found is degree @chusnulch__ (313), @jokowi (236), betweenness @penmerah_ (509), @_antaresh29 (373.5), and eigenvector @jokowi (1.0). This criticism conveyed by the public on social media directs and encourages the government to immediately deal with the COVID-19 pandemic crisis. This study contributes with new knowledge about leadership communication for network coordination during the handling of the Covid-19 crisis.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Pipit Fitriyah
AU  - Andre Noevi Rahmanto
AU  - Ismi Dwi Astuti Nurhaeni
AU  - Drajat Tri Kartono
PY  - 2023
DA  - 2023/04/18
TI  - Leadership Communication for Crisis Network Coordination During “PPKM” Using Social Network Analysis Method
BT  - Proceedings of the 1st International Conference on Research in Communication and Media (ICORCOM 2021)
PB  - Atlantis Press
SP  - 126
EP  - 136
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-016-9_13
DO  - 10.2991/978-2-38476-016-9_13
ID  - Fitriyah2023
ER  -