Proceedings of the International Conference of Public Administration and Governance (ICOPAG 2022)

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The Effect of Online Academic Library Services During the Covid-19 Pandemic on Undergraduate Students’ Interest and Use Behavior

Authors
Muhammad Shobaruddin1, Azman Mat Isa2, Muhammad Rosyihan Hendrawan1, *
1Department of Library and Information Science, Faculty of Administrative Science, Brawijaya University, Malang, Indonesia
2Faculty of Information Management, Universiti Teknologi MARA Malaysia, Shah Alam, Selangor, Malaysia
*Corresponding author. Email: mrhendrawan@ub.ac.id
Corresponding Author
Muhammad Rosyihan Hendrawan
Available Online 26 July 2023.
DOI
10.2991/978-2-38476-082-4_16How to use a DOI?
Keywords
Academic Libraries; User Services; COVID-19 Pandemic; Indonesia; Malaysia
Abstract

During the Covid-19 Pandemic, the Universitas Brawijaya (UB) Library in Indonesia devised the RemoteXs. Subsequently, the Perpustakaan Tun Abdul Razak Library (PTAR) at Universiti Teknologi MARA (UiTM) in Malaysia developed e-resources, an integrated online service. In the Covid-19 pandemic, the two universities are forerunners in devising innovations in service excellence for academic libraries. Explanatory research with a quantitative methodology was used for this study. Social influence and reuse intent were the variables that differed substantially between the online services of the UB Library and the PTAR UiTM, according to the research conducted on the two libraries’ online services. The novel aspect of this research is that a comparative study has been shown between developing countries such as Indonesia and Malaysia regarding the Effect of Online Academic Library Services During the COVID-19 Pandemic on UTAUT3-Based Reusability Interests and Behaviors in undergraduate students. According to this study's findings, the elements that require improvement are student recommendations to use services, particularly at the UB Library, a culture of service use, and innovation in adopting innovative learning methods via online services at the UB Library and PTAR UiTM.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference of Public Administration and Governance (ICOPAG 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
26 July 2023
ISBN
10.2991/978-2-38476-082-4_16
ISSN
2352-5398
DOI
10.2991/978-2-38476-082-4_16How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Muhammad Shobaruddin
AU  - Azman Mat Isa
AU  - Muhammad Rosyihan Hendrawan
PY  - 2023
DA  - 2023/07/26
TI  - The Effect of Online Academic Library Services During the Covid-19 Pandemic on Undergraduate Students’ Interest and Use Behavior
BT  - Proceedings of the International Conference of Public Administration and Governance (ICOPAG 2022)
PB  - Atlantis Press
SP  - 158
EP  - 170
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-082-4_16
DO  - 10.2991/978-2-38476-082-4_16
ID  - Shobaruddin2023
ER  -