Investigation of Vendor Satisfaction Towards Electronic Procurement Website Quality: Case Study of PT. Jasa Marga (Persero) Tbk Project of Surabaya-Gempol Branch

DOI

10.2991/aebmr.k.210510.015How to use a DOI?

Keywords

E-procurement, LPSE Website, Multiple Regression Analysis, PT. Jasa Marga (Persero) Tbk, Vendor’s satisfaction

Abstract

Recently, website service quality is one of the crucial aspects of communicating with partners. Increasingly complicated procedures, administrative, and shorter time, make vendors have a problem when using an electronic website of government instituted called LPSE (Layanan Pengadaan Secara Elektronik). While the vendor has not been asked directly for their experience in using LPSE. In this case, Jasa Marga LPSE website has not been evaluated yet. Further, this study aims to analyze the relationship between LPSE website quality with vendor satisfaction. The variables used in this study are usability, information quality, service interaction, and user satisfaction. This study is conclusive descriptive multiple cross-sectional with the sampling technique is the saturation sampling. Data collection was carried out through telephone interviews to 62 vendors of LPSE Jasa Marga Surabaya-Gempol. Hypothesis testing is done using multiple regression. The findings of this study indicate that the information quality, usability, and service interaction quality has a positive and significant relationship to user satisfaction. In Multiple Regression Analysis, there is a finding that from the three variables of this research, the information quality variable has the most significant impact on user satisfaction variable. This study also formulates managerial implications that can be applied by PT. Jasa Marga (Persero) Tbk and LPSE East Java as well. Moreover, the improvement of quality and performance of LPSE’s website can be done by giving training to all LPSE admin tender, set a user manual to use Jasa Marga’s LPSE’s website, and create vendor comments and reviews.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Berto Mulia Wibawa
AU  - Oryza Na’afidamara
AU  - Dewie Saktia Ardiantono
PY  - 2021
DA  - 2021/05/10
TI  - Investigation of Vendor Satisfaction Towards Electronic Procurement Website Quality: Case Study of PT. Jasa Marga (Persero) Tbk Project of Surabaya-Gempol Branch
BT  - Proceedings of the 2nd International Conference on Business and Management of Technology (ICONBMT 2020)
PB  - Atlantis Press
SP  - 73
EP  - 81
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.210510.015
DO  - 10.2991/aebmr.k.210510.015
ID  - Wibawa2021
ER  -