Proceedings of the 4th International Conference on the Future of Asean 2023 (ICoFA 2023)

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Factors that Affect Technology Acceptance Model Towards E-Wallet in Business Sector: Systematic Literature Review

Authors
Nurul Labanihuda Abdull Rahman1, *, Hasyeilla Abd Mutalib1, Sabiroh Md Sabri1, Nursyamilah Annuar1, Sharifah K. Musairah1
1Faculty of Business and Management, Universiti Teknologi MARA, Cawangan Perlis, Kampus Arau, 02600, Arau, Perlis, Malaysia
*Corresponding author. Email: labanihuda@uitm.edu.my
Corresponding Author
Nurul Labanihuda Abdull Rahman
Available Online 29 July 2023.
DOI
10.2991/978-2-38476-076-3_14How to use a DOI?
Keywords
E-wallet; Perceived Usefulness; Perceived ease of use; Behavioural Intention; Technology acceptance model
Abstract

In recent years, a brand-new alternate payment method called the e-wallet has arisen. In light of the government’s ambition to create a cashless society, mobile payment technology, notably e-wallets, is attracting more attention lately. A thorough examination of these aspects is nevertheless impossible due to a lack of literature. The goal of this research is to thoroughly review the body of e-wallet-related literature. The literature is summarised in terms of theories, contexts, methods employed, and analytical approaches applied. This research employs three stages to carry out a systematic literature review (SLR). Three major themes were used to group the factors that were found. These three themes perceived usefulness, perceived ease of use, and behavioural intention to use are interconnected. Additionally, this study discovered that “perceived security and risk” are the most crucial elements when TAM is expanded as a new component to assess the desire to adopt an e-wallet. This research makes a theoretical contribution by thoroughly identifying the influences of e-wallets on corporate management. The results help e-wallet service providers create effective strategies for planning and boosting customers’ intentions to use e-wallets.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 4th International Conference on the Future of Asean 2023 (ICoFA 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 July 2023
ISBN
10.2991/978-2-38476-076-3_14
ISSN
2352-5398
DOI
10.2991/978-2-38476-076-3_14How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Nurul Labanihuda Abdull Rahman
AU  - Hasyeilla Abd Mutalib
AU  - Sabiroh Md Sabri
AU  - Nursyamilah Annuar
AU  - Sharifah K. Musairah
PY  - 2023
DA  - 2023/07/29
TI  - Factors that Affect Technology Acceptance Model Towards E-Wallet in Business Sector: Systematic Literature Review
BT  - Proceedings of the 4th International Conference on the Future of Asean 2023 (ICoFA 2023)
PB  - Atlantis Press
SP  - 146
EP  - 157
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-076-3_14
DO  - 10.2991/978-2-38476-076-3_14
ID  - AbdullRahman2023
ER  -