Study on customer satisfaction of electric vehicle product quality characteristic

DOI

10.2991/icmse-17.2017.35How to use a DOI?

Keywords

electric vehicle, product quality characteristics, customer satisfaction, product life cycle

Abstract

In recent years, driven by national policies, new energy automotive market in China was growing explosively, in which battery electric vehicles becomes the main force because of their low emission and high energy efficiency. Customer satisfaction research of product quality characteristic research for electric vehicle is different from the traditional vehicle. This paper analyzes the structure of battery electric vehicles, chooses AHP to construct the index system of battery electric vehicle product quality characteristics according to their definition and classification, standardize product characteristic positioning process and subsequently promise the reliability of product characterization and verification, which can assist auto companies to improve products directly in the design and production processes, optimize the product life cycle.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Jun Ma
AU  - Tianjiao Li
AU  - Zaiyan Gong
PY  - 2017/04
DA  - 2017/04
TI  - Study on customer satisfaction of electric vehicle product quality characteristic
BT  - Proceedings of the 2017 7th International Conference on Manufacturing Science and Engineering (ICMSE 2017)
PB  - Atlantis Press
SP  - 188
EP  - 199
SN  - 2352-5401
UR  - https://doi.org/10.2991/icmse-17.2017.35
DO  - 10.2991/icmse-17.2017.35
ID  - Ma2017/04
ER  -