Research on Power Customer Value Evaluation Based on AHP

DOI

10.2991/icibet.2013.57How to use a DOI?

Abstract

To promote the differentiation of customer evaluation results so as to accommodate large sample sizes, this paper proposed a revised evaluation model which chooses the differentiation of indicators based on actual electricity business data, determines the weight - us-ing Analytic Hierarchy Process (AHP) method, and optimizes the dimensionless method by establishing relations between characteristic values and evaluation scores. The empirical results verified the effectiveness of the evaluation model which provides a method for power supplies to understand their customer's needs properly.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Weiyang JIANG
AU  - Songzheng ZHAO
AU  - Lifang WANG
AU  - Dan LIU
PY  - 2013/03
DA  - 2013/03
TI  - Research on Power Customer Value Evaluation Based on AHP
BT  - Proceedings of the 2013 International Conference on Information, Business and Education Technology (ICIBET 2013)
PB  - Atlantis Press
SP  - 262
EP  - 266
SN  - 1951-6851
UR  - https://doi.org/10.2991/icibet.2013.57
DO  - 10.2991/icibet.2013.57
ID  - JIANG2013/03
ER  -