A Study on the Audience of Art Museum Based on Service Design Theory

DOI

10.2991/ichess-19.2019.43How to use a DOI?

Keywords

Museum of Art Audience Research Service Design New Museology Audience Experience

Abstract

Since the 1970s, the study of museum audience has become a hot topic in Western Art Museum world. Starting from the similarity between the service and the visitor experience of the art museums, this paper analyses the visitors of the art museums, classifies the visitor experience from the tool dimension, the use dimension and the deep dimension, sums up the satisfaction experience from the four aspects of object experience, cognitive experience, self-examination experience and social experience, and puts forward the characteristics of co-creation and uncertainty in the process of visiting experience.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Fan Liu
PY  - 2019/11
DA  - 2019/11
TI  - A Study on the Audience of Art Museum Based on Service Design Theory
BT  - Proceedings of the 2nd International Conference on Humanities Education and Social Sciences (ICHESS 2019)
PB  - Atlantis Press
SP  - 213
EP  - 215
SN  - 2352-5398
UR  - https://doi.org/10.2991/ichess-19.2019.43
DO  - 10.2991/ichess-19.2019.43
ID  - Liu2019/11
ER  -