Utilization of Jaki Application in Improving Public Services in DKI Jakarta
- DOI
- 10.2991/assehr.k.210918.021How to use a DOI?
- Keywords
- JAKI application, public services, DKI Jakarta, smart city
- Abstract
Jakarta Kini (JAKI) is an application created by the Government of DKI Jakarta to help all people access public services. JAKI is designed to create a smart city that efficiently and effectively makes Jakarta a better and liveable city. Therefore, JAKI presents the features which are expected to make life easier for many people. There is at least 10 (ten) kind of services which could be handled by JAKI, including Jakwarta, Jaklapor, Jaksurvei, Jakpangan, JakISPU, JakSiaga, JakCo, and JakApps. This study aims to analyze the utilization of the JAKI application to improve public services in DKI Jakarta. The research was conducted by spreading a questionnaire to JAKI users in 5 (five) municipalities of DKI Jakarta. The data obtained were analyzed to show which municipalities had the most users of the JAKI application and how the JAKI application helped improve public services by grouping them into five indicators: unhelpful, less helpful, sufficient helpful, helpful, and very helpful.
- Copyright
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Farhan Andaru Daffa AU - Satya Budi Nugraha PY - 2021 DA - 2021/09/18 TI - Utilization of Jaki Application in Improving Public Services in DKI Jakarta BT - Proceedings of the 6th International Conference on Education & Social Sciences (ICESS 2021) PB - Atlantis Press SP - 108 EP - 112 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210918.021 DO - 10.2991/assehr.k.210918.021 ID - Daffa2021 ER -