Proceedings of the Erasmus Scientific Days 2022 (ESD 2022)

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Modelling Higher Education Quality Based on Information System Quality

Authors
Sarah Aouhassi1, *, Khalid Oqaidi2, Khalifa Mansouri2
1Laboratory M2S2I ENSAD, University Hassan II of Casablanca, Casablanca, Morocco
2Laboratory SSDIA, ENSET of Mohammedia, University Hassan II of Casablanca, Casablanca, Morocco
*Corresponding author. Email: haouhassi@gmail.com
Corresponding Author
Sarah Aouhassi
Available Online 16 May 2023.
DOI
10.2991/978-2-38476-036-7_9How to use a DOI?
Keywords
Higher Education; Information System; Quality; Measuring indicators; Hierarchical Model
Abstract

Quality assurance in higher education continues to be a serious challenge even the significant efforts that have been done to this end. Major strides have been made by Moroccan universities in this field especially since instituting the national agency for evaluation and quality assurance in higher education and scientific research (ANEAQ). However, information system quality (ISQ) is not getting much of officials ‘attention while it is a major vehicle of higher education quality (HEQ). This paper aims to present a theoretical model able to link ISQ to HEQ, using the five IS components namely human resources, hardware, software and applications, procedures and data and the three major parts of HE namely Education, Research and Governance. Each of the five IS components and the three HE parts have a set of measuring quality indicators expressed via the surveys’ questions. Perspectives of all HE intervening are taken into account in order to have more accurate findings on HEQ. For this purpose, adapted surveys for each type of HE intervening are designed. The outcome of this paper is hence an evaluation model with a set of indicators to quantify the quality level of education, research and governance through the measurement of the quality level of the IS ‘components.

Research Contribution: The interest of this research is to raise awareness about the major role played by ISQ within HE institutions and to describe theoretically the impact of ISQ on enhancing HEQ.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Erasmus Scientific Days 2022 (ESD 2022)
Series
Atlantis Highlights in Social Sciences, Education and Humanities
Publication Date
16 May 2023
ISBN
978-2-38476-036-7
ISSN
2667-128X
DOI
10.2991/978-2-38476-036-7_9How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Sarah Aouhassi
AU  - Khalid Oqaidi
AU  - Khalifa Mansouri
PY  - 2023
DA  - 2023/05/16
TI  - Modelling Higher Education Quality Based on Information System Quality
BT  - Proceedings of the Erasmus Scientific Days 2022 (ESD 2022)
PB  - Atlantis Press
SP  - 87
EP  - 99
SN  - 2667-128X
UR  - https://doi.org/10.2991/978-2-38476-036-7_9
DO  - 10.2991/978-2-38476-036-7_9
ID  - Aouhassi2023
ER  -