A Cloud Data Center Operation and Maintenance Management Process for the Research Institution based on Improved ITIL
Authors
Libin Zhang
Corresponding Author
Libin Zhang
Available Online September 2016.
- DOI
- 10.2991/icence-16.2016.157How to use a DOI?
- Keywords
- ITIL; IT Service Management; Service Process Design; IT Service Quality
- Abstract
The concept of ITIL management process is introduced in this paper. According to actual practices in the scientific research institutions and role-based access control theory, an improved model of ITIL is designed. When used in scientific research institutions, cloud data center operation and maintenance management, the model has achieved good results and provides new ideas for enhancing the level of informatization construction in the scientific research institutions.
- Copyright
- © 2016, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Libin Zhang PY - 2016/09 DA - 2016/09 TI - A Cloud Data Center Operation and Maintenance Management Process for the Research Institution based on Improved ITIL BT - Proceedings of the 2nd International Conference on Electronics, Network and Computer Engineering (ICENCE 2016) PB - Atlantis Press SP - 858 EP - 862 SN - 2352-538X UR - https://doi.org/10.2991/icence-16.2016.157 DO - 10.2991/icence-16.2016.157 ID - Zhang2016/09 ER -