Continued Usage of Bike-Sharing Services: An Extended Expectation-Confirmation Model Analysis
- DOI
- 10.2991/icemse-19.2019.8How to use a DOI?
- Keywords
- shared-bike, continued usage behaviour, expectation-confirmation model
- Abstract
Bike-sharing services follow the model of the sharing economy. The continued usage of these services exerts significant influence upon the shared-bike market. This research applies the expectation-confirmation model to the continued usage of shared-bike services. The model is extended based on the characteristics of bike-sharing services and the behaviour of their users. Additionally, structural equation modeling is applied to show the feasibility of the extended model. The results show that the use of bike-sharing services not only has a positive effect on the users’ perceptions of the service in terms of its practicality, but also improves their levels of satisfaction. The perceived usefulness of the service and a high level of satisfaction of the shared-bike users are proportional to their intention to continue to use the bike-sharing service. Their trust in the bike-sharing service also affects their continued usage intention. The users’ continued usage intention of bike-sharing services and their corresponding behaviour are affected by their habits of using this service, while their perceived pleasure exerts no significant effect upon their level of satisfaction and continued usage intention.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Lianfeng Xu PY - 2019/09 DA - 2019/09 TI - Continued Usage of Bike-Sharing Services: An Extended Expectation-Confirmation Model Analysis BT - Proceedings of the 2019 3rd International Conference on Education, Management Science and Economics (ICEMSE 2019) PB - Atlantis Press SP - 38 EP - 44 SN - 2352-5428 UR - https://doi.org/10.2991/icemse-19.2019.8 DO - 10.2991/icemse-19.2019.8 ID - Xu2019/09 ER -