Socialization of Excellent Service at School Libraries in Bekasi City

DOI

10.2991/978-2-38476-567-6_13How to use a DOI?

Keywords

Teacher-librarian collaboration; Library user satisfaction; School library services

Abstract

This community service program aimed to improve the understanding and skills of school library managers in Bekasi City in implementing service excellence to support students’ literacy and learning quality. The program was initiated in response to the suboptimal quality and utilization of school library services, which are mostly managed by teachers without a library science background and face limitations in collections, facilities, and service innovation. Using a participatory approach, the activities included dissemination sessions, interactive discussions, identification of existing systems and types of services, compilation of school library portfolios, and post-training mentoring and monitoring involving 32 school library coordinators. The results indicate an increased understanding of service excellence concepts, including the principles of friendliness, speed, accuracy, and information relevance, as well as improved ability to identify key challenges such as limited collections, lack of service promotion, and insufficient activities to attract students to the library. The program produced post-test reports, library condition portfolios, and follow-up action plans for implementing service excellence, and highlighted the importance of the 3A concept (attitude, attention, action) in building positive user experiences in school libraries. Thus, the socialization and mentoring of service excellence contributed to strengthening the role of school libraries as centers of learning resources and literacy in Bekasi City, although further programs such as collection development and digital service enhancement are still required.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Laylatul Munawarroh
AU  - Dimas Kurnia Robby
AU  - Riyan Sanjaya
AU  - Ina Kencana Putri
AU  - Maydi Aula Riski
AU  - Firmansyah
AU  - Ahmad Rifqi Ash-Shidiqy
AU  - Vion Age Tricahyo
AU  - Wisnu Putri Airmas Jati
PY  - 2026
DA  - 2026/04/23
TI  - Socialization of Excellent Service at School Libraries in Bekasi City
BT  - Proceedings of the 3rd International Conference on Environmental Learning and Educational Technologies (3rd ICELET 2025)
PB  - Atlantis Press
SP  - 101
EP  - 111
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-567-6_13
DO  - 10.2991/978-2-38476-567-6_13
ID  - Munawarroh2026
ER  -