Customer Knowledge Transfer in the Open Innovation of IoT Enterprises

DOI

10.2991/icedem-17.2017.51How to use a DOI?

Keywords

Open innovation; Customer knowledge transfer; Knowledge stickiness; Internet of Things

Abstract

The aim of this study was to explain the characteristics of customer knowledge transfer and find the way to enhance the knowledge transfer effect. Open innovation provides abundant external resources for enterprise's innovation. As an important external knowledge resource, customers play an increasingly important role in enterprise innovation. The innovation of IoT industry is in the transition period. In this period, although there is a certain willingness of customers to transfer knowledge to IoT enterprises, appropriate external incentive is necessary. From perspective of the three elements of knowledge transfer ability, customers have heterogeneous market knowledge with high knowledge stickiness. IoT enterprises need to solve the problem of customer knowledge stickiness and improve innovation performance by constructing trust mechanism, designing structured problems and broadening knowledge acquisition channels. Absorptive capacity of IoT enterprises should not be ignored.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Yang Chen
AU  - Jing Lin
PY  - 2017/12
DA  - 2017/12
TI  - Customer Knowledge Transfer in the Open Innovation of IoT Enterprises
BT  - Proceedings of the 2017 International Conference on Economic Development and Education Management (ICEDEM 2017)
PB  - Atlantis Press
SP  - 199
EP  - 202
SN  - 2352-5398
UR  - https://doi.org/10.2991/icedem-17.2017.51
DO  - 10.2991/icedem-17.2017.51
ID  - Chen2017/12
ER  -