Patient Loyalty Towards the Pharmacist

DOI

10.2991/assehr.k.210805.067How to use a DOI?

Keywords

Patient loyalty, satisfaction, trust, pharmacist

Abstract

Pharmacists play an important role in enhancing patient’s health quality of life besides physicians. Little researches were conducted to examine the patients-pharmacist relationship. The literature mainly covered clinical expects of patient-pharmacist relationship but little researches on patient loyalty aspects. The main purpose of this research was to examine patient loyalty towards the pharmacists. This research was conducted in Klang Valley, Malaysia using structured questionnaire survey design. Purposive sampling method was used and 272 respondents were observed. Pre-test was conducted to assess the content and face validity. This research adopted the store-loyalty model. Descriptive and multiple regression were used to analyse the collected data. The results showed that global trust and satisfaction had positive influence on patient loyalty towards the pharmacists. However, patients were not concerned about pharmacists’ technical competence and benevolence.

Copyright

© 2021, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ow Mun Waei
AU  - Phuah Kit Teng
AU  - Khoong Tai Wai
PY  - 2021
DA  - 2021/08/08
TI  - Patient Loyalty Towards the Pharmacist
BT  - Proceedings of the International Conference on Economics, Business, Social, and Humanities (ICEBSH 2021)
PB  - Atlantis Press
SP  - 420
EP  - 426
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.210805.067
DO  - 10.2991/assehr.k.210805.067
ID  - Waei2021
ER  -