Role Of Locus On Control Customer Recovery Service Of Percieved Justice And Its Implication On Satisfaction With Recovery Services

DOI

10.2991/iceb-15.2015.9How to use a DOI?

Keywords

locus of control. perceived justice, satisfaction with recovery services

Abstract

This study examines the effect of locus on control customer to customer perceived justice in recovery service and its implications on satidfaction with recovery service. Respondents in this study is a customer of PD BPR Region of Cirebon totaling 250 respondents. Quantitative research is being done using analysis techniques Structural Equation Modeling (SEM). Research findings locus of control internal and external can give confidence in the perceived justice in recoveryservice, customer perceived justice can improve customer satisfaction with recovery services PD BPR Region of Cirebon. This study contributes to the development of personality theory and relational justice in banking and managerial services to practitioners the business of banking services in establishing recovery service strategies that provide fairness, as the key to customer satisfaction

Copyright

© 2015, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Badawi
AU  - H.M. Thamrin
AU  - Priyo Susilo
PY  - 2015/05
DA  - 2015/05
TI  - Role Of Locus On Control Customer Recovery Service Of Percieved Justice And Its Implication On Satisfaction With Recovery Services
BT  - Proceedings of the International Conference on Economics and Banking 2015
PB  - Atlantis Press
SP  - 54
EP  - 64
SN  - 2352-5428
UR  - https://doi.org/10.2991/iceb-15.2015.9
DO  - 10.2991/iceb-15.2015.9
ID  - 2015/05
ER  -