Revisit Technology Acceptance Model for Internet Banking (Case Study: Public Banking in Indonesia)

DOI

10.2991/iccnce.2013.183How to use a DOI?

Keywords

Technology Acceptance Model, Internet Banking, Public Banking, TAM, e-Banking

Abstract

In nowadays business, online service in Internet Banking is a major concern for managing customer relationship but on the other side, there are several challenges that should be faced by banks when they implement this technology. By using the technology acceptance model, this research was conducted through questionnaires that were printed and handed out directly to customers using internet banking. Some 100 respondents filled in the questionnaires and after the data were gathered analyses were done. From four variables that research, only perceive usefulness that give significant contribution to the intention customer to use internet banking, the rest of the variables like ease of use, risk and trust still not significant. Factor of ease of use become critical and also trust and risk for customer want to use this services, otherwise this service just only wasting time and financial. For future research this model can be expanded into private banking and with mix unit analyses.

Copyright

© 2013, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Sevenpri Candra
PY  - 2013/07
DA  - 2013/07
TI  - Revisit Technology Acceptance Model for Internet Banking (Case Study: Public Banking in Indonesia)
BT  - Proceedings of the International Conference on Computer, Networks and Communication Engineering (ICCNCE 2013)
PB  - Atlantis Press
SN  - 1951-6851
UR  - https://doi.org/10.2991/iccnce.2013.183
DO  - 10.2991/iccnce.2013.183
ID  - Candra2013/07
ER  -