Research on Service Quality Management Evaluation Taking a Restaurant as an Example

DOI

10.2991/iccessh-19.2019.316How to use a DOI?

Keywords

process capability indeices; service quality; restaurant

Abstract

Under the modern and fierce competition system, there are many restaurants in the streets and alleys. In order to improve their competitiveness, restaurants should not only consider the price, but also improve their service quality. The paper starts with Six Sigma, a quality management method, and analyzes how to apply it to restaurants from the perspective of process capability index. It is found that applying the process capability index to service quality management is a very good control method. Firstly, this paper introduces the current research status of process capability indices, secondly introduces the basic form of process capability indices. Finally, through case study, the paper analyses how to apply process capability indices to service quality management, and then improve service quality.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Lili Xu
AU  - Kexin Xu
AU  - Jin Li
PY  - 2019/07
DA  - 2019/07
TI  - Research on Service Quality Management Evaluation Taking a Restaurant as an Example
BT  - Proceedings of the 4th International Conference on Contemporary Education, Social Sciences and Humanities (ICCESSH 2019)
PB  - Atlantis Press
SP  - 1426
EP  - 1430
SN  - 2352-5398
UR  - https://doi.org/10.2991/iccessh-19.2019.316
DO  - 10.2991/iccessh-19.2019.316
ID  - Xu2019/07
ER  -