Proceedings of the 7th International Conference on Civil Engineering for Sustainable Development (ICCESD 2024)

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Assessment of the Perception of Commuters’ Towards Service Quality of Mass Rapid Transit in Dhaka City, Bangladesh

Authors
Siam Junaed1, Nazmus Sakib2, *, Tofayel Ahmed Tapu3, Razesh Kanti Sarkar3
1Department of Civil Engineering, University of Louisiana at Lafayette, Lafayette, USA
2Department of Civil Engineering, Ahsanullah University of Science and Technology, Dhaka, Bangladesh
3Department of Civil Engineering, Uttara University, Dhaka, Bangladesh
*Corresponding author. Email: nazmussakib.austce@gmail.com
Corresponding Author
Nazmus Sakib
Available Online 23 July 2024.
DOI
10.2991/978-94-6463-478-5_12How to use a DOI?
Keywords
Dhaka MRT; Service Quality; Commuters’ Perception; Ordinal Logistic Regression
Abstract

Dhaka Mass Rapid Transit (MRT) system is the first-ever rapid transit system in Bangladesh, implemented with the aim of mitigating the acute traffic congestion in Dhaka City by providing a dependable transportation alternative to personal automobiles. In order to assess the performance and service quality of this newly launched metro system, a survey utilizing a questionnaire format was employed, wherein data was collected via both online and in-person interactions. This questionnaire employed a total of fifteen independent variables along with one dependent and seven demographic attributes. The dataset was subjected to analysis through the utilization of Ordinal Logistic Regression (OLR). The study provides significant perspectives on the attributes that impact the service quality of the Dhaka Mass Rapid Transit (MRT) system. OLR elucidate that among the fifteen factors, nine factors are positively significant on Overall Service Quality (OSQ) of Dhaka MRT namely Train Availability, Crowdedness in Train, Crowdedness in Station, Ticket Fare, Cleanliness in Train, Cleanliness in Station, Washroom Facilities in Station, Courtesy of The Employees, Co-Passengers’ Behavior. The OLR model results also depict that Co-Passengers Behavior is the most important and Ticket Fare is the least important attribute among the significant variables which affect the OSQ. The findings of this research provide valuable insight for evidence-driven decision-making in the realm of urban transport planning and policy development. By prioritizing the improvement of service quality within the Dhaka Mass Rapid Transit (MRT) system, it is feasible to establish a more sustainable, effective, and user-oriented public transportation network in Dhaka City, thereby enhancing the general standard of living for its inhabitants.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 7th International Conference on Civil Engineering for Sustainable Development (ICCESD 2024)
Series
Atlantis Highlights in Engineering
Publication Date
23 July 2024
ISBN
978-94-6463-478-5
ISSN
2589-4943
DOI
10.2991/978-94-6463-478-5_12How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Siam Junaed
AU  - Nazmus Sakib
AU  - Tofayel Ahmed Tapu
AU  - Razesh Kanti Sarkar
PY  - 2024
DA  - 2024/07/23
TI  - Assessment of the Perception of Commuters’ Towards Service Quality of Mass Rapid Transit in Dhaka City, Bangladesh
BT  - Proceedings of the 7th International Conference on Civil Engineering for Sustainable Development (ICCESD 2024)
PB  - Atlantis Press
SP  - 145
EP  - 157
SN  - 2589-4943
UR  - https://doi.org/10.2991/978-94-6463-478-5_12
DO  - 10.2991/978-94-6463-478-5_12
ID  - Junaed2024
ER  -