The Influence of Digital Banking and the Digital Divide on Societal Inequalities

DOI

10.2991/978-2-38476-202-6_103How to use a DOI?

Keywords

Digital Banking; Societal Inequalities; Descriptive Qualitative

Abstract

Digital banking emerged as a result of a connected society, which allows humans and machines, or anything, to communicate with each other. Due to its ability to break down barriers to banking services that rely on branch offices, digital banking services have become very important during the COVID-19 epidemic, so that access to banking financial services can be accelerated in all remote locations. In addition, because digital banking is based on the same platform, digital banking provides the same level of equality and quality of banking services in urban and rural areas. However, digital banking’s reliance on internet services has created new difficulties, and inconsistent internet coverage has resulted in new technical problems. The main research question in this study is whether digital banking has become evenly distributed across regions. The aim of this research is to describe the various gaps that arise due to digital banking in communities that do not have internet access. The data analysis technique used is descriptive qualitative, with observation and documentation data collection methods. Areas that do not have internet access will not be able to use digital banking services, resulting in increased economic costs because people in these areas are forced to incur additional costs. Additionally, there is a knowledge gap in digital banking technology, which can lead to cybercrime in the banking industry. Therefore, the government’s role is very important in encouraging the development of easily accessible and quality internet services.

Copyright

© 2023 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - H. Murphy
AU  - Nursini Nursini
AU  - S. Suhab
AU  - M. Niswar
PY  - 2024
DA  - 2024/02/15
TI  - The Influence of Digital Banking and the Digital Divide on Societal Inequalities
BT  - Proceedings of the International Conference on Applied Science and Technology on Social Science 2023 (iCAST-SS 2023)
PB  - Atlantis Press
SP  - 762
EP  - 771
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-202-6_103
DO  - 10.2991/978-2-38476-202-6_103
ID  - Murphy2024
ER  -