Proceedings of the Fourth International Conference on Administrative Science (ICAS 2022)

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Evaluating E-Shoppers’ Perceived Risk Affected Disruption During the Covid-19 Pandemic in Indonesia

Authors
M. N. Ardiansah1, *, D. A. Puspitasari1, A. Sadida1, Mardinawati1
1Semarang State Polytechnic, Semarang, Indonesia
*Corresponding author. Email: mnardiansah@polines.ac.id
Corresponding Author
M. N. Ardiansah
Available Online 29 September 2023.
DOI
10.2991/978-2-38476-104-3_56How to use a DOI?
Keywords
E-Shoppers; Perceived Risk; E-Commerce; Covid-19 Pandemic
Abstract

This research aims to determine the risk perceived by Indonesian e-shoppers who have been disrupted affected for all life aspects during the Covid-19 pandemic. This study reexamining revealed the measurement scale to find the perceived risk of e-shoppers. The data was used online questionnaires and distributed to 236 respondents who had online shopping activities in Indonesia. Structural Equation Modeling (SEM) is used to process and analyze the eligible data for the CFA test. The results show four essential dimensions for perceived risk: high price risk, different product risk, illegal product danger, and post-purchase time delays the risk. Otherwise, the dimensions of deception risk, incapable service risk, isolation risk, unease risk, displeasure risk, and pre-purchase time delays risk are invalid and unreliable in measuring the perceived risk of Indonesian e-shoppers. The results also suggest that when challenged with a pandemic, e-commerce consumers in Indonesia react to security but appear to overlook the possible risks of shopping online.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Fourth International Conference on Administrative Science (ICAS 2022)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 September 2023
ISBN
978-2-38476-104-3
ISSN
2352-5398
DOI
10.2991/978-2-38476-104-3_56How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - M. N. Ardiansah
AU  - D. A. Puspitasari
AU  - A. Sadida
AU  - Mardinawati
PY  - 2023
DA  - 2023/09/29
TI  - Evaluating E-Shoppers’ Perceived Risk Affected Disruption During the Covid-19 Pandemic in Indonesia
BT  - Proceedings of the  Fourth International Conference on Administrative Science (ICAS 2022)
PB  - Atlantis Press
SP  - 600
EP  - 609
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-104-3_56
DO  - 10.2991/978-2-38476-104-3_56
ID  - Ardiansah2023
ER  -