Implementation of E-Government in Accelerating Bureaucratic Reform in Indonesia

DOI

10.2991/978-2-38476-104-3_33How to use a DOI?

Keywords

Bureaucratic Reform; E-government; E-governance; Soft System Methodology (SSM); Indonesia

Abstract

The E-government in Indonesia has not been running well. The phenomenon shows that the development of e-government implementation declared to be completed in 2024 has not been achieved optimally. This paper aims to contribute thoughts on accelerating the implementation of e-government in Indonesia. E-government is a process of digitizing government, including in the community. The targets of bureaucratic reform in the implementation of e-government include the full implementation of public digital services and the administration of national government; big data and artificial intelligence; realizing a smart city with a new way of working. Transformation is a very complex process of change and requires an ability to equate perception to change itself. The research method uses the Soft System Methodology (SSM) approach as the right method to solve complex problems. This study found that there are two main obstacles faced in the implementation of e-government. First, business processes that have not been integrated due to the low culture of various data and information between government agencies. Second, because the infrastructure of Information and Computer Technology (ICT) has not reached all government agencies. There are some recommendations provided, namely (1) managing government work systems and processes, (2) utilizing ICT in public service, (3) developing the telecommunications and information technology industry, and (4) developing the capacity of human resources in the government.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Endang Wirjatmi Trilestari
AU  - Septiana Dwiputrianti
AU  - Saekul Anwar
AU  - Cahyono Tri Birowo
AU  - Dian Istanti
PY  - 2023
DA  - 2023/09/29
TI  - Implementation of E-Government in Accelerating Bureaucratic Reform in Indonesia
BT  - Proceedings of the  Fourth International Conference on Administrative Science (ICAS 2022)
PB  - Atlantis Press
SP  - 338
EP  - 348
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-104-3_33
DO  - 10.2991/978-2-38476-104-3_33
ID  - Trilestari2023
ER  -