Proceedings of the 3rd International Conference on Accounting, Management and Economics 2018 (ICAME 2018)

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Performance Improvement through Interpersonal Communication and Job Satisfaction (Empirical Study of Nurses in Puskesmas/Community Health Center) in Makassar, Indonesia

Authors
Fauziah, Isnawati Osman, Dian A. S. Parawansa, Jumidah Maming
Corresponding Author
Fauziah
Available Online August 2019.
DOI
10.2991/icame-18.2019.63How to use a DOI?
Keywords
Interpersonal communication, job satisfaction, performance
Abstract

This study aimed to analyze the effect of interpersonal communication and the job satisfaction nurses’ performance. The study was designated as a quantitative research. The research was conducted in the community health center (PUSKESMAS) in Makassar, Indonesia. The study applied structured questionnaires and employed multi-item scales. The sampling technique was determined by proportional random sampling. The data were analyzed using path analysis. The results showed that: (1) the interpersonal communication had a positive and significant effect on work satisfaction, (2) the interpersonal communication had a positive and significant effect on the performance, (3) the job satisfaction had a positive and significant impact on performance, (4) the interpersonal communication had a positive and significant indirect effect on performance through the job satisfaction of the nurses of Puskesmas in Makassar. These results revealed that all proposed hypotheses were accepted.

Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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Volume Title
Proceedings of the 3rd International Conference on Accounting, Management and Economics 2018 (ICAME 2018)
Series
Advances in Economics, Business and Management Research
Publication Date
August 2019
ISBN
10.2991/icame-18.2019.63
ISSN
2352-5428
DOI
10.2991/icame-18.2019.63How to use a DOI?
Copyright
© 2019, the Authors. Published by Atlantis Press.
Open Access
This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

risenwbib
TY  - CONF
AU  - Fauziah
AU  - Isnawati Osman
AU  - Dian A. S. Parawansa
AU  - Jumidah Maming
PY  - 2019/08
DA  - 2019/08
TI  - Performance Improvement through Interpersonal Communication and Job Satisfaction (Empirical Study of Nurses in Puskesmas/Community Health Center) in Makassar, Indonesia
BT  - Proceedings of the 3rd International Conference on Accounting, Management and Economics 2018 (ICAME 2018)
PB  - Atlantis Press
SP  - 601
EP  - 607
SN  - 2352-5428
UR  - https://doi.org/10.2991/icame-18.2019.63
DO  - 10.2991/icame-18.2019.63
ID  - 2019/08
ER  -