Integration of Balanced Scorecard and Analytical Hierarchy Process as a Tool for Determining the Priority of the Program Strategy: Case Study in Dr.Tc.Hillers Maumere Hospital

DOI

10.2991/icame-18.2019.8How to use a DOI?

Keywords

Balance Scorecard, Analytic Hierarchy Process, Priority Strategy

Abstract

Purpose - The purposes of this study are to measure hospital performance based on a combination of Balanced Scorecard method and Analytic Hierarchy Process method with four perspectives namely customer perspective, finance, internal business processes and learning and growth, and to determine the priority strategies that need to be implemented at Dr.TC. Hillers Hospital MAUMERE. Design/methodology/approach - The research methodology used in this study was a combination of Balanced Scorecard and Analytic Hierarchy Process with stages of research: preliminary observation, problem formulation, study objectives, literature review, performance measurement with Balanced Scorecard analysis and Analytic Hierarchy Process. Findings - Strategic programs prioritized are strategies for improving the quality of the care process in the first priority (16.14%), then increasing income growth (13.76%), improving service quality (12.62%), improving the quality of HR (15.23%), increasing revenue growth (13.76%), integrated Hospital Information System (12.76), improving the quality of HR (12.23), Cost Efficiency (10.84%), increasing patient satisfaction (9.33%) and improving the quality of patient output (8.86%) and network expansion (3.03%). Research limitations - This research is limited to taking only two indicators from each perspective due to time so that constraints, so that further researchers can take with several other full indicators. Practical implications - The Analytic Hierarchy Process (AHP) method has the advantage of allowing assessors to capture both subjective and objective measures of organizational quality evaluation. By providing a useful mechanism for assessing the consistency of evaluation and alternative steps, Analytic Hierarchy Process reduces the bias in decision making. With a combination of Balanced Scorecard and Analytic Hierarchy Process, managers or decision makers can determine priority strategies that can be implemented in the company. Originality/value - This work shows the peculiarities of the structure and elements of the Balanced Scorecard, and the Analytic Hierarchy Process and the penetration in the homes of non-profit organizations.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Yosefina Andia Dekrita
AU  - Rita Yunus
AU  - Andi Batary Citta
AU  - Muhammad Yamin
PY  - 2019/08
DA  - 2019/08
TI  - Integration of Balanced Scorecard and Analytical Hierarchy Process as a Tool for Determining the Priority of the Program Strategy: Case Study in Dr.Tc.Hillers Maumere Hospital
BT  - Proceedings of the 3rd International Conference on Accounting, Management and Economics 2018 (ICAME 2018)
PB  - Atlantis Press
SP  - 71
EP  - 84
SN  - 2352-5428
UR  - https://doi.org/10.2991/icame-18.2019.8
DO  - 10.2991/icame-18.2019.8
ID  - Dekrita2019/08
ER  -