6 in 1 Program Implementation to Improve the Quality of Public Services in the Population and Civil Service of Surabaya City

DOI

10.2991/assehr.k.200323.074How to use a DOI?

Keywords

e-government, policy implementation, program implementation, 6 in 1

Abstract

This study aims to describe how the implementation of the 6 in 1 program in the Department of Population and Civil Registration Surabaya. The background of this research is the many forms of public services that are not integrated that cause queues at the Population and Civil Registry Office. The high number of queues results in rampant brokers, and inefficient and ineffective administration processes. So the Surabaya city government conducted an innovation program called 6 in 1. These problems were overcome with a 6 in 1 innovation program (handling moving, moving, active, dead, married, and divorced online letters). The 6 in 1 program is expected to provide easy access to public services in the field of population administration based on e-government. This 6 in 1 program is able to increase effectiveness and efficiency in service. This research uses a qualitative method with a case study approach. The research location is the Surabaya Population and Civil Registry Office. The results of this study indicate that the results of the implementation of the 6 in 1 program in the Department of Population and Civil Registration is the maximum is the best solution in an effort to improve public services in the city government of Surabaya to the public so that it becomes better and more efficient. So that the realization of good administrative services to realize the principles of good governance. This success is due to the readiness of resources, disposition arrangements between institutions and communication between stakeholders that goes well.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Muhammad Haykal
AU  - Eko Supeno
AU  - Falih Suaedi
PY  - 2020
DA  - 2020/03/25
TI  - 6 in 1 Program Implementation to Improve the Quality of Public Services in the Population and Civil Service of Surabaya City
BT  - Proceedings of the 4th International Conference on Arts Language and Culture (ICALC 2019)
PB  - Atlantis Press
SP  - 627
EP  - 639
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200323.074
DO  - 10.2991/assehr.k.200323.074
ID  - Haykal2020
ER  -