Human Settlements Adjudication Commission Transitions Towards Urban Development in Butuan City

DOI

10.2991/978-94-6463-990-2_40How to use a DOI?

Keywords

Client Awareness; Housing Solutions; HSAC Services; Operational Efficiency; RA 112

Abstract

This study evaluated the operational efficiency and client awareness of HSAC services in Butuan City, as mandated by Section 17 of the Republic Act (RA) 11201. Using a descriptive comparative design, the study analyzed data from 71 HSAC clients in Butuan City, focusing on service efficiency, the quality-of-service assistance, and awareness of case resolution. Statistical analysis included frequencies and percentages for demographics, as well as means for service efficiency. Significant differences in service efficiency levels were determined using a t-test and ANOVA. HSAC clients in Butuan City generally viewed HSAC services as efficient across various dimensions. However, significant differences in perceived accessibility were found based on age group and length of residency, with younger clients aged 21–25 years old showing the lowest accessibility to HSAC services, while those residing in the community for 13–15 years reported the highest score. Younger users faced challenges accessing the internet online. Awareness of HSAC’s case resolution also varied significantly by demographic profile, particularly in cases involving subdivisions, condominiums, memorial parks and homeowners’ associations, with the highest awareness among clients who had lived in the community for 1–3 and 13–15 years, and the lowest among those with 16–21 years of residency. The study concludes that targeted improvements, particularly streamlining the online platform to enhance accessibility for younger demographics, are crucial for optimizing HSAC service delivery and client satisfaction in Butuan City and the Caraga Region. Thereby, a HSAC services enhancement program is highly recommended for implementation.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Cora Mae B. Balandra-Felizarta
AU  - Rosario B. Heria
PY  - 2026
DA  - 2026/02/13
TI  - Human Settlements Adjudication Commission Transitions Towards Urban Development in Butuan City
BT  - Proceedings of the 7th International Conference on Applied Economics and Social Science (ICAESS 2025)
PB  - Atlantis Press
SP  - 597
EP  - 618
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-990-2_40
DO  - 10.2991/978-94-6463-990-2_40
ID  - Balandra-Felizarta2026
ER  -