Proceedings of the Global Innovation and Technology Summit “AAROHAN 3.0”_HSS track (GITS-HSS 2025)

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E-Governance and Welfare Distribution: Enhancing Accessibility through Technological Platforms

Authors
Nysha Karnavat1, Shweta Loonkar2, *, Karishma Desai3
1The Cathedral and John Connon School, Mumbai, India
2NMIMS University, Mumbai, 70, India
3SP Jain School of Global Mgmt, Mumbai, India
*Corresponding author. Email: shwetaloonkar@gmail.com
Corresponding Author
Shweta Loonkar
Available Online 19 April 2026.
DOI
10.2991/978-2-38476-559-1_22How to use a DOI?
Keywords
E-governance; Welfare distribution; Digital accessibility; Citizen inclusion; public policy
Abstract

This study examines the intersection of e-governance and welfare distribution in India, with a focus on Scheme Shakti, a proposed mobile-based platform aimed at improving equitable access to government schemes. By addressing barriers such as information asymmetry, procedural complexity, and low adoption among marginalised communities, the platform seeks to enhance transparency, streamline access, and optimise the efficiency of welfare delivery. Emphasising mobile accessibility, the approach targets both rural and urban populations, fostering inclusivity and reducing spatial and administrative hurdles. Although current limitations include restricted multilingual support, a lack of integrated analytics, and limited assistance for digitally challenged users, future enhancements incorporating AI-driven guidance and real-time feedback mechanisms can further improve effectiveness. Overall, this study highlights the transformative potential of technology-driven e-governance tools in bridging the gap between policymakers and citizens, offering a roadmap for sustainable and inclusive welfare delivery.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the Global Innovation and Technology Summit “AAROHAN 3.0”_HSS track (GITS-HSS 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
19 April 2026
ISBN
978-2-38476-559-1
ISSN
2352-5398
DOI
10.2991/978-2-38476-559-1_22How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Nysha Karnavat
AU  - Shweta Loonkar
AU  - Karishma Desai
PY  - 2026
DA  - 2026/04/19
TI  - E-Governance and Welfare Distribution: Enhancing Accessibility through Technological Platforms
BT  - Proceedings of the Global Innovation and Technology Summit “AAROHAN 3.0”_HSS track (GITS-HSS 2025)
PB  - Atlantis Press
SP  - 309
EP  - 327
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-559-1_22
DO  - 10.2991/978-2-38476-559-1_22
ID  - Karnavat2026
ER  -