Offshoring of Business Services as a Modern Business Model for Hotel Companies Operating in a Knowledge-Based Economy
Available Online 14 December 2020.
- https://doi.org/10.2991/aebmr.k.201211.002How to use a DOI?
- Offshoring, modern business services, knowledge-based economy, hospitality, innovative forms of service activity organization
- The aim of this paper is to identify categories and forms of offshoring of business services (OBS) as well as factors influencing the choice of business model (BM) determining the way of running hotel chains from the perspective of knowledge-based economy. Due to the specific purpose, a survey was conducted using the survey method with the use of Computer Assisted Web Interview (CAWI) technique with the author’s questionnaire created for the purpose of this study. The survey was conducted between June and July 2020 among 470 representatives of hotels belonging to hotel chains operating on the Polish market in the category of three, four and five-star facilities. In order to confirm the relations between the surveyed variables, statistical inferences were applied using the Statictica12 program. The research results may provide motivation for the hotels to implement the BM using the OBS concept. The issues presented in the study are an attempt to fill a gap indicating practical experience with the application of individual forms and models of offshoring of business services in the hotel sector, as well as their use in the process of shaping the BM and implementing the development strategy of hotel corporations.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Małgorzata Sztorc PY - 2020 DA - 2020/12/14 TI - Offshoring of Business Services as a Modern Business Model for Hotel Companies Operating in a Knowledge-Based Economy BT - Proceedings of the Fifth International Conference on Economic and Business Management (FEBM 2020) PB - Atlantis Press SP - 5 EP - 12 SN - 2352-5428 UR - https://doi.org/10.2991/aebmr.k.201211.002 DO - https://doi.org/10.2991/aebmr.k.201211.002 ID - Sztorc2020 ER -