The Mediating Effect of Employee Loyalty on the Relationship between Job Satisfaction and Organizational Performance
- DOI
- 10.2991/emt-19.2019.37How to use a DOI?
- Keywords
- Job satisfaction, employee loyalty and organizational performance
- Abstract
One of the key factors for sustaining an organizational performance for any organization is maintaining loyalty and retention of skilled and experienced employees. Therefore, revealing positive and negative factors impacting the employee loyalty and taking actions for the further improvement have been an essential aspect for the organizations. The current paper aims at researching how the employee satisfaction has an impact employee loyalty as well as organizational performance of the organization based on the case of the Mongolian banks. The sample survey involved 400 employees of three banks. The results of the survey demonstrated that the employee loyalty can be maintained through increasing employee satisfaction. In the present study employee satisfaction is considered as independent variable and as mediating factors served employee loyalty, and organizational performance is taken as dependent variable. Consequently, reliability test, correlation and regression analysis have been carried out to prove our hypothesis. The research results indicate that satisfied employees tend to be loyal and committed to the organization and contributed positively on the organizational performance.
- Copyright
- © 2019, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Sarantuya Jigjiddorj AU - Tsetsegmaa Tsogbadrakh AU - Enkhbayar Choijil AU - Altanchimeg Zanabazar PY - 2019/05 DA - 2019/05 TI - The Mediating Effect of Employee Loyalty on the Relationship between Job Satisfaction and Organizational Performance BT - Proceedings of the International Conference on Economics, Management and Technology in Enterprises 2019 (EMT 2019) PB - Atlantis Press SP - 197 EP - 202 SN - 2352-5428 UR - https://doi.org/10.2991/emt-19.2019.37 DO - 10.2991/emt-19.2019.37 ID - Jigjiddorj2019/05 ER -