Citizens and E-services: On-line Interaction with the Authorities in Russia

DOI

10.2991/csis-18.2019.12How to use a DOI?

Keywords

e-government; e-services; citizens; state offer; citizen adoption; arch of action

Abstract

The article is based on the results of research conducted in 2015-2017. The main conclusion is that in Russia e-services is becoming more and more successfully integrated into the traditional arch of actions used by citizens in their interaction with authorities. This is a result of the government pursuing its own goal-to achieve a target figure set by the Decree of the President of Russia, No. 601. The requirements of the decree led to the restructuring of the initial definition of an e-service, on the one hand, and a vigorous application of marketing approach to e-services promotion - on the other. However, this success is limited to an urban middle class.

Copyright

© 2019, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Anna Treakhtenberg
AU  - Elena Dyakova
PY  - 2019/02
DA  - 2019/02
TI  - Citizens and E-services: On-line Interaction with the Authorities in Russia
BT  - Proceedings of the International Conference Communicative Strategies of Information Society (CSIS 2018)
PB  - Atlantis Press
SP  - 60
EP  - 63
SN  - 2352-5398
UR  - https://doi.org/10.2991/csis-18.2019.12
DO  - 10.2991/csis-18.2019.12
ID  - Treakhtenberg2019/02
ER  -