Customer Satisfaction Reviewed from Problem Based Learning, Leadership and Alumni Concern
Slameto Slameto, Bambang Bambang Suteng Sulasmono, Krisma Krisma Widi Wardani
Available Online August 2017.
- https://doi.org/10.2991/coema-17.2017.41How to use a DOI?
- graduate of user satisfaction, leadership, environmental awareness, problem-based learning.
- This study aims to measure the level of satisfaction of graduates of Satya Wacana Salatiga Christian University's Education Management Master Program and identify the determinants of user satisfaction of the graduates in question, which of them is leadership, environmental awareness and problem solving based lectures. Quantitative research data sources are alumni who work in one district, selected as many as 36 people. Data collected using self-rating scale consisting of 32 items that have been tested valid and reliable, reduced to 4 variables. Data were analyzed using SPSS 24 assisted analysis technique. The result showed that the level of customer satisfaction was at very high level. Found 1 model determinant that is leadership that give contribution equal to 35%. Lecture quality variable of problem based learning and student awareness is removed from model.University-based quality improvement management based on student leadership becomes very critical.
- Open Access
- This is an open access article distributed under the CC BY-NC license.
Cite this article
TY - CONF AU - Slameto Slameto AU - Bambang Bambang Suteng Sulasmono AU - Krisma Krisma Widi Wardani PY - 2017/08 DA - 2017/08 TI - Customer Satisfaction Reviewed from Problem Based Learning, Leadership and Alumni Concern BT - 2nd International Conference on Educational Management and Administration (CoEMA 2017) PB - Atlantis Press SN - 2352-5428 UR - https://doi.org/10.2991/coema-17.2017.41 DO - https://doi.org/10.2991/coema-17.2017.41 ID - Slameto2017/08 ER -