Proceedings of the 2nd International Conference on Educational Management and Administration (CoEMA 2017)

Customer Satisfaction Reviewed from Problem Based Learning, Leadership and Alumni Concern

Authors
Slameto Slameto, Bambang Bambang Suteng Sulasmono, Krisma Krisma Widi Wardani
Corresponding Author
Slameto Slameto
Available Online August 2017.
DOI
https://doi.org/10.2991/coema-17.2017.41How to use a DOI?
Keywords
graduate of user satisfaction, leadership, environmental awareness, problem-based learning.
Abstract
This study aims to measure the level of satisfaction of graduates of Satya Wacana Salatiga Christian University's Education Management Master Program and identify the determinants of user satisfaction of the graduates in question, which of them is leadership, environmental awareness and problem solving based lectures. Quantitative research data sources are alumni who work in one district, selected as many as 36 people. Data collected using self-rating scale consisting of 32 items that have been tested valid and reliable, reduced to 4 variables. Data were analyzed using SPSS 24 assisted analysis technique. The result showed that the level of customer satisfaction was at very high level. Found 1 model determinant that is leadership that give contribution equal to 35%. Lecture quality variable of problem based learning and student awareness is removed from model.University-based quality improvement management based on student leadership becomes very critical.
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This is an open access article distributed under the CC BY-NC license.

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Proceedings
2nd International Conference on Educational Management and Administration (CoEMA 2017)
Part of series
Advances in Economics, Business and Management Research
Publication Date
August 2017
ISBN
978-94-6252-378-4
ISSN
2352-5428
DOI
https://doi.org/10.2991/coema-17.2017.41How to use a DOI?
Open Access
This is an open access article distributed under the CC BY-NC license.

Cite this article

TY  - CONF
AU  - Slameto Slameto
AU  - Bambang Bambang Suteng Sulasmono
AU  - Krisma Krisma Widi Wardani
PY  - 2017/08
DA  - 2017/08
TI  - Customer Satisfaction Reviewed from Problem Based Learning, Leadership and Alumni Concern
BT  - 2nd International Conference on Educational Management and Administration (CoEMA 2017)
PB  - Atlantis Press
SN  - 2352-5428
UR  - https://doi.org/10.2991/coema-17.2017.41
DO  - https://doi.org/10.2991/coema-17.2017.41
ID  - Slameto2017/08
ER  -