Proceedings of the 4th International Conference on Communication, Language, Education and Social Sciences (CLESS 2023)

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The influence of emotional intelligence sustaining future business performance

Authors
Susan Tee Suan Chin1, *
1Faculty of Business (FOB), Multimedia University, Melaka, Malaysia
*Corresponding author. Email: tschin@mmu.edu.my
Corresponding Author
Susan Tee Suan Chin
Available Online 25 January 2024.
DOI
10.2991/978-2-38476-196-8_28How to use a DOI?
Keywords
Workplace; Competency; Productivity
Abstract

The business environment has been unstable and unpredictable. In the past few years, the business world has seen not only natural causes but also human causes which affect the stability of the environment. The COVID-19 and riots are some examples of these situations which influence the future of the business environment. Despite all these uncertainties, business leaders need to be able to formulate strategies that will see the organization sustaining to the future. It was argued that employees’ attitudes influenced by the level of emotional intelligence would be a strong competence towards sustaining and sustainability. To examine this relationship between emotional intelligence and sustaining business performance, a local manufacturing organization in Selangor was chosen. A total of 110 executives in the organization participated in the study. The GENOS emotional intelligence questionnaire was used in the study. Based on the findings, emotional intelligence does sustain the performance of the organization.

Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 4th International Conference on Communication, Language, Education and Social Sciences (CLESS 2023)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
25 January 2024
ISBN
978-2-38476-196-8
ISSN
2352-5398
DOI
10.2991/978-2-38476-196-8_28How to use a DOI?
Copyright
© 2023 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Susan Tee Suan Chin
PY  - 2024
DA  - 2024/01/25
TI  - The influence of emotional intelligence sustaining future business performance
BT  - Proceedings of the 4th International Conference on Communication, Language, Education and Social Sciences (CLESS 2023)
PB  - Atlantis Press
SP  - 305
EP  - 311
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-196-8_28
DO  - 10.2991/978-2-38476-196-8_28
ID  - Chin2024
ER  -