Multidimensional Channel Intelligent Supervision Model

DOI

10.2991/cecs-18.2018.42How to use a DOI?

Keywords

Artificial Intelligence,E-Channel Supervision,Application Oriented Monitoring,User Perception.

Abstract

With the gradual development of the smart grid business, business volume of the each State Grid E-Channel would be more and more large, operation complexity and daily supervision difficulty would increase, the existing E-Channel supervision mode facing the pressure is increasing. How to integrate existing resources to improve customer satisfaction index is an urgent problem to be solved in the each State Grid E-Channel. Based on user perception level and application service level, this paper uses artificial intelligence and data mining technology to analyze user perception data and operation-maintenance monitoring index data on various electronic channels which belong to State Grid Corporation of China. And multidimensional heterogeneous electronic channel service regulatory model is constructed in order to improve quality of service and customer satisfaction.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Chun Zhou
AU  - Hao Zhang
AU  - Ying Xu
AU  - Zhanwei Xing
AU  - Yin Liu
PY  - 2018/07
DA  - 2018/07
TI  - Multidimensional Channel Intelligent Supervision Model
BT  - Proceedings of the 2018 International Symposium on Communication Engineering & Computer Science (CECS 2018)
PB  - Atlantis Press
SP  - 247
EP  - 251
SN  - 2352-538X
UR  - https://doi.org/10.2991/cecs-18.2018.42
DO  - 10.2991/cecs-18.2018.42
ID  - Zhou2018/07
ER  -