Applying Heuristic Evaluation for Evaluate and Gain Perspective of Online Transportation: A Case Study

DOI

10.2991/assehr.k.200529.257How to use a DOI?

Keywords

Heuristic Evaluation, online transportation, user interface

Abstract

E-transportation gave rise to a business and is currently developing, namely the business of transportation. In Indonesia the use of online transportation such as Go-Jek has been done a lot. The user interface or application display will more or less influence the user in using the application. This study focuses on analyzing the user interface and application user experience using the Heuristic Evaluation (HE) method. From the results obtained, it can be concluded that the application of Go-jek is considered to have fulfilled almost the nine variables of the existing heuristic evaluation. of the ninth, respondents stated that this application excels on five variables, i.e. match between system and the real world, recognition rather than recall, flexibility and efficiency of use, aesthetic and minimalist design, help user recognize-diagnose-recover from errors. This research is enough to prove that an application with a good user interface will certainly make the user experience more enjoyable when using the application.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Pristi Sukmasetya
AU  - Muhammad Kholid Shalahuddin
PY  - 2020
DA  - 2020/05/04
TI  - Applying Heuristic Evaluation for Evaluate and Gain Perspective of Online Transportation: A Case Study
BT  - Proceedings of the 1st Borobudur International Symposium on Humanities, Economics and Social Sciences (BIS-HESS 2019)
PB  - Atlantis Press
SP  - 1227
EP  - 1231
SN  - 2352-5398
UR  - https://doi.org/10.2991/assehr.k.200529.257
DO  - 10.2991/assehr.k.200529.257
ID  - Sukmasetya2020
ER  -