Study on Power Supply Service Satisfaction Evaluation Based on Fornell Model

DOI

10.2991/ammsa-17.2017.9How to use a DOI?

Keywords

fornell model; 95598 work order; service quality evaluation

Abstract

To improve customer Satisfaction, Henan branch of China State Grid build power supply service Satisfaction evaluation system to analysis service quality based on data from 95598 telephone hotline and questionnaire survey considering the psychological need of customers. Only by this could standardize the services and integrated the enterprise image.

Copyright

© 2017, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Lei Ye
AU  - Hongbo Wu
AU  - Hanbing Yue
AU  - Tiantian Sun
AU  - Wei Li
AU  - Furong Liu
PY  - 2017/05
DA  - 2017/05
TI  - Study on Power Supply Service Satisfaction Evaluation Based on Fornell Model
BT  - Proceedings of the 2017 International Conference on Applied Mathematics, Modelling and Statistics Application (AMMSA 2017)
PB  - Atlantis Press
SP  - 41
EP  - 45
SN  - 1951-6851
UR  - https://doi.org/10.2991/ammsa-17.2017.9
DO  - 10.2991/ammsa-17.2017.9
ID  - Ye2017/05
ER  -