MSMEs Business Process Evaluation using Business Process Management Lifecycle Approach in Gresik

DOI

10.2991/aebmr.k.200606.009How to use a DOI?

Keywords

MSMEs, QC Seven Tools, Pain Points

Abstract

Micro, Small and Medium Enterprises (MSMEs) is one of the fields of business that sustains the national economy by contributing to an increase of GDP and employment. BPS revealed that MSMEs contribute 75% of national income and 97% local employment. They also contributed 57% of gross domestic product in the province of East Java. Despite their contribution in nation’s economy, MSMEs have not supported by Information Technology (IT). An understanding of the business processes of an organization becomes more important than directly implementing IT without knowing how it impacts the business processes. For this reason, the analysis process needs to be carried out first to find out the pain points or crucial points of the MSME business process that require completion. An understanding of business processes where pain points are located makes it easier to improve the business processes of MSMEs. This study aims to produce a system that can improve business quality processes from MSMEs which also add value to business processes. In addition, by knowing their pain points, it can help improve business processes to improve the quality of products and services offered. The solution provided is to use QC seven tools to focus on how a process can be managed and controlled in achieving the desired quality. These tools are easy to use and implement which are suitable for MSMEs that do not yet have complex business processes. All in all, these tools can accommodate the needs of MSMEs to find out their pain points so that it helps improve business processes to improve the quality of products and services offered.

Copyright

© 2020, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

Download article (PDF)

TY  - CONF
AU  - Yogantara S. Dharmawan
AU  - Putri Amelia
PY  - 2020
DA  - 2020/06/09
TI  - MSMEs Business Process Evaluation using Business Process Management Lifecycle Approach in Gresik
BT  - Proceedings of the 23rd Asian Forum of Business Education(AFBE 2019)
PB  - Atlantis Press
SP  - 54
EP  - 59
SN  - 2352-5428
UR  - https://doi.org/10.2991/aebmr.k.200606.009
DO  - 10.2991/aebmr.k.200606.009
ID  - Dharmawan2020
ER  -