Open Innovation in Service Industry
- 10.2991/assehr.k.210525.064How to use a DOI?
- Service industry, tourism industry, the sustainable tourism village industry, cluster, open innovation
Service industry is an emerging industry which contributing a significant trend of contribution to GDP in developed countries. Tourism industry plays a vital role on the Indonesia economy where tourism corridor strategy located in Bali, West Nusa Tenggara, and East Nusa Tenggara. Technological changes might shape the tourism industry in many different ways. The sustainable tourism village industry development has become a topical agenda of development in Indonesia. This study explores to what extent the Lombok sustainable tourism village industry development has engaged open innovation practices. The Setanggor tourism village, Mertak tourism village, and Pijot tourism village were elected on the case study. Focus group discussion with stakeholders employed on this study and it was followed by in-depth interview with key informants during study period between January 2018 and October 2020. The finding explores inbound open innovation and outbound open innovation among the Lombok sustainable tourism village. Further networks and actors involved were also described in great detail on the paper.
- © 2021, the Authors. Published by Atlantis Press.
- Open Access
- This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).
Cite this article
TY - CONF AU - Lalu M. Furkan AU - A Agusdin AU - Embun Suryani AU - Luluk Fadliyanti AU - R.A Imanuella AU - M Muhdin PY - 2021 DA - 2021/05/26 TI - Open Innovation in Service Industry BT - Proceedings of the 2nd Annual Conference on Education and Social Science (ACCESS 2020) PB - Atlantis Press SP - 149 EP - 156 SN - 2352-5398 UR - https://doi.org/10.2991/assehr.k.210525.064 DO - 10.2991/assehr.k.210525.064 ID - Furkan2021 ER -