Fuzzy Multi-Criteria Evaluation of Knowledge Management Tools

DOI

10.2991/ijcis.2011.4.2.7How to use a DOI?

Keywords

Multi-criteria analysis, KM tools, fuzzy VIKOR, fuzzy Delphi methodology.

Abstract

In the knowledge economy, a key source of sustainable competitive advantage relies on the way to create, share, and utilize knowledge. Knowledge Management (KM) tools assumed an important role in supporting KM activities. The objective of this paper is to aid decision makers to identify the most appropriate KM tool to improve the effectiveness of their organization. In order to rate competing systems of different vendors, we propose an enhanced multi-criteria method, namely fuzzy VIKOR, that takes advantages of fuzzy logic and group decision making to deal with the vagueness and granularity in the linguistic assessments. The method aims to isolate compromise solutions, by providing a maximum group utility and a minimum of an individual regret. A case study is also given to demonstrate the potential of the methodology.

Copyright

© 2011, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - JOUR
AU  - Gülçin Büyüközkan
AU  - Orhan Feyzioglu
AU  - Gizem Cifçi
PY  - 2011
DA  - 2011/04/01
TI  - Fuzzy Multi-Criteria Evaluation of Knowledge Management Tools
JO  - International Journal of Computational Intelligence Systems
SP  - 184
EP  - 195
VL  - 4
IS  - 2
SN  - 1875-6883
UR  - https://doi.org/10.2991/ijcis.2011.4.2.7
DO  - 10.2991/ijcis.2011.4.2.7
ID  - Büyüközkan2011
ER  -