Research on Express Smart Locker Location Considering Customer Satisfaction under E-commerce Environment

DOI

10.2991/seiem-16.2016.83How to use a DOI?

Keywords

E-commerce environment, express smart locker, location, customer satisfaction

Abstract

Express smart locker location optimization scheme is proposed based on the delivery demand under E-commerce environment, to improve delivery network efficiency and to solve customer satisfaction problem. This paper takes into account the influence of distance on consumers' pickup service satisfaction through constructing customer satisfaction function, and then establishes multi-objective mathematical model with the minimum economic cost and maximum customer satisfaction. The model is transformed to single-object model through linear weighted sum. Finally, the model is applied in a computational example to get a feasible solution, and the model effectiveness is verified. The result indicates that the model can effectively settle the problem of express smart locker location.

Copyright

© 2016, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Ao Huang
AU  - Tao Chen
PY  - 2016/12
DA  - 2016/12
TI  - Research on Express Smart Locker Location Considering Customer Satisfaction under E-commerce Environment
BT  - Proceedings of the 2016 International Seminar on Education Innovation and Economic Management (SEIEM 2016)
PB  - Atlantis Press
SP  - 323
EP  - 327
SN  - 2352-5398
UR  - https://doi.org/10.2991/seiem-16.2016.83
DO  - 10.2991/seiem-16.2016.83
ID  - Huang2016/12
ER  -