International Journal of Networked and Distributed Computing

Volume 7, Issue 4, September 2019, Pages 141 - 148

Transitional Method for Identifying Improvements in Video Distribution Services

Authors
Motoi Iwashita*
Department of Social Systems Science, Chiba Institute of Technology, 2-17-1, Tsudanuma, Narashino-shi, Chiba 275-0016, Japan
Corresponding Author
Motoi Iwashita
Received 15 March 2019, Accepted 28 April 2019, Available Online 24 September 2019.
DOI
10.2991/ijndc.k.190911.001How to use a DOI?
Keywords
Data science; customer satisfaction; ICT services; data mining; transitional evaluation; video distribution services
Abstract

Customer satisfaction is an indicator that is generally utilized to improve goods/services for customer retention. Therefore, companies should understand the changes in customers’ perception of their goods/services and decide improvements. Therefore, a transitional evaluation approach is needed for goods/services rather than merely improving items with the highest dissatisfaction score. This paper proposes a transitional method for identifying improvements in video distribution services from questionnaire results over 4 years.

Copyright
© 2019 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license (http://creativecommons.org/licenses/by-nc/4.0/).

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Journal
International Journal of Networked and Distributed Computing
Volume-Issue
7 - 4
Pages
141 - 148
Publication Date
2019/09/24
ISSN (Online)
2211-7946
ISSN (Print)
2211-7938
DOI
10.2991/ijndc.k.190911.001How to use a DOI?
Copyright
© 2019 The Authors. Published by Atlantis Press SARL.
Open Access
This is an open access article distributed under the CC BY-NC 4.0 license (http://creativecommons.org/licenses/by-nc/4.0/).

Cite this article

TY  - JOUR
AU  - Motoi Iwashita
PY  - 2019
DA  - 2019/09/24
TI  - Transitional Method for Identifying Improvements in Video Distribution Services
JO  - International Journal of Networked and Distributed Computing
SP  - 141
EP  - 148
VL  - 7
IS  - 4
SN  - 2211-7946
UR  - https://doi.org/10.2991/ijndc.k.190911.001
DO  - 10.2991/ijndc.k.190911.001
ID  - Iwashita2019
ER  -